Support

Effective date: 2026-03-07

This page describes how to get support for WhyDidItClose.

Contact

• General support: support@whydiditclose.com
• Website: https://whydiditclose.com

What to Include

To keep support actionable, include:

• app version and build number
• macOS or iPhone/iOS version
• what you expected to happen
• what actually happened
• event ID if the app shows one
• exported JSON or CSV diagnostic pack when safe to share
• relevant screenshot or crash-report filename if available

Support Scope

• Installation help
• launch and update issues
• closure-diagnosis questions
• export and handoff workflow help
• restore-purchase questions for supported unlock flows

Response Expectations

• Support is provided on a best-effort basis.
• Severity is prioritized in this order:
• data-loss or security issues
• purchase/restore issues
• diagnosis correctness regressions
• general usability issues

Security Reports

Do not send passwords, secrets, or personal credentials in support requests.

If you believe you found a security issue, send a private report to:

• support@whydiditclose.com

Use the subject line:

• Security Report: WhyDidItClose

Team and Rollout Questions

For rollout, pilot, or team deployment questions, contact:

• support@whydiditclose.com

Include:

• team size
• target workflow
• expected rollout timeline