Support (Public Beta)

This document describes support expectations for WhyDidItClose public beta.

How to Get Help

• If you received a private beta build, use the same channel where the build was shared.
• If you are working from the repository, open an issue in the project tracker.

What to Include in a Report

Include the following so issues are actionable:

• app version and build (shown in app metadata, for example 1.0+1)
• macOS version
• what you expected vs what happened
• Event ID (if available)
• exported JSON or CSV from the app when safe to share
• relevant crash report filename or screenshot

Response Expectations

• Support is best-effort during beta.
• No SLA is guaranteed.
• Triage priority is correctness, regressions, and data-safety issues.

Security and Sensitive Reports

• Do not post credentials, secrets, or personal data in public channels.
• For potential security issues, use a private maintainer channel when available.

Out of Scope During Beta

• custom integrations
• guaranteed turnaround times
• formal legal/compliance attestations