FAQ
Is WhyDidItClose local-first?
Yes. Diagnosis processing is designed for on-device workflows, with exports only when you choose to share files.
Which closure types can it classify?
WhyDidItClose covers practical termination pathways including normal quit, force quit, external kill, crash, and policy/runtime pressure when evidence exists.
Is diagnosis always 100% accurate?
No. It is a best-effort diagnostic tool. Every result includes confidence so operators can decide when to escalate or gather more evidence.
What is included in Pro Lifetime?
Pro Lifetime ($39 one-time) focuses on workflow acceleration: exports, deeper event visibility, and faster repeat-incident handoff.
What is included in the Team plan?
Team starts at $12/user/month with a 5-seat minimum and is intended for support + QA organizations that need standardized triage behavior.
What are the exact plan prices?
Canonical pricing statement: Pro Lifetime is $39 one-time. Team is $12/user/month with a 5-seat minimum.
How do I restore purchases?
Use the in-app restore action while signed into the same App Store account used for purchase. Restore can take a moment while storefront sync completes.
Restore did not unlock immediately. What should I do?
- Confirm you are signed into the correct App Store account.
- Trigger restore again from within the app.
- Restart the app and retry restore.
- If still locked, contact support@whydiditclose.com with app and macOS versions.
Is this a subscription?
Pro Lifetime is a one-time purchase. Team is a monthly per-seat plan for multi-operator rollout.
How do I report a diagnosis issue?
Send support@whydiditclose.com:
- app version/build
- macOS version
- expected vs actual behavior
- exported event evidence when safe to share
Can teams roll this out internally?
Yes. Teams use WhyDidItClose to improve support triage quality and QA release validation workflows.